PRIVACY POLICY

Effective Date: November 13, 2025
Last Updated: November 13, 2025

X Network, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, call, text, or otherwise interact with us.

ELIGIBILITY

You must be 18 years of age or older to use or sign up for our services. By signing up, contacting us, or submitting your information, you represent that you are at least 18 years old and legally able to enter into agreements.

DEFINITION OF SERVICE

For purposes of this policy, “service” includes any communication, support, or inquiry with X Network, LLC. You are considered a customer, lead, or interested party only if you explicitly or verbally opt in by:

• Submitting your information through a form and confirming consent, or
• Calling us and verbally consenting to receive service-related updates.

By taking any of these actions, you consent to be contacted by phone, text, or email regarding our services, including service notifications and billing support.

TEXT MESSAGING AND CALLS

By signing up, submitting your information, contacting us, or providing verbal consent by phone, you agree to receive service-related calls and text messages from X Network, LLC, including:

• Appointment reminders
• Delivery notifications
• Outage notifications
• Billing updates
• Customer support communications

Verbal consent obtained by phone is recorded in our internal system. You can withdraw consent at any time by replying “STOP” to a text message or by calling (602) 900-0767 to request removal. Message and data rates may apply. Message frequency varies. Reply HELP for help. Consent to receive messages is not a condition of purchase.

INFORMATION WE COLLECT

We may collect:

• Contact Information: name, email, phone number, and address.
• Communication Data: messages, calls, and inquiries sent to or from us.
• Usage Data: website activity, IP address, and browser type.
• Lead Data: details you submit indicating interest in our services.

We do not collect or store sensitive data such as financial information or government IDs unless required to complete a requested service.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain services.
• Communicate about accounts, appointments, or support requests.
• Send confirmations, updates, and notifications (including outage alerts).
• Improve website and service quality.

We never sell or rent your personal information for marketing or promotional purposes.

INFORMATION SHARING

We only share your data when necessary:

• When legally required.
• With trusted third-party vendors who assist in operations (e.g., hosting, billing, or SMS delivery).

Vendors are bound by confidentiality agreements and prohibited from using your data for marketing.

Required 10DLC Disclaimer:
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

DATA STORAGE AND SECURITY

Your information is securely stored and protected against unauthorized access or loss. We retain data only as long as necessary for legitimate business purposes.

YOUR RIGHTS

You may:

• Access or request deletion of your data.
• Update or correct inaccurate information.
• Withdraw consent or opt out by replying “STOP” or calling (602) 900-0767.

COOKIES AND TRACKING

We use cookies and analytics to improve website performance. You can disable cookies in your browser settings.

CHILDREN’S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

UPDATES

This Privacy Policy may be updated periodically. Any changes will include a revised “Effective Date.”

CONTACT US

X Network, LLC
Email: hello@xnetworkaz.com
Phone: (602) 900-0767
Website: https://xnetworkaz.com/contact.html